We do not accept returns. We take great pride in producing the highest quality soy candle product available. Slight variations from candle to candle are considered a part of the unique handcrafted process and are to be expected. If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve the issue.
Any refused orders or returns will be charged a 20% re-stocking fee + all freight charges.
Freight damages is the responsibility of the carrier. Damages from shipping must be reported within 5 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to rosalind.alluringcandles@gmail.com. Keep all packaging materials and do not use the product until the shipping issue is documented with the carrier. Alluring Candles will file a carrier claim on your behalf. We will refund or replace the product that is defective or broken in transit or issue a credit on a future order only.
By purchasing our products, you agree that you are knowledgeable about the safe, appropriate storage and use of the products that you purchase.
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