Hope Reed Diffuser

We do not accept returns. We take great pride in producing the highest quality soy candle product available. Slight variations from candle to candle are considered a part of the unique handcrafted process and are to be expected. If for any reason you are dissatisfied with your order, please contact us within 5 days of receipt of merchandise to resolve the issue.

Any refused orders or returns will be charged a 20% re-stocking fee + all freight charges.

Freight damages is the responsibility of the carrier. Damages from shipping must be reported within 5 days of receipt of your shipment. Please forward a photograph of damaged goods with a full description to rosalind.alluringcandles@gmail.com. Keep all packaging materials and do not use the product until the shipping issue is documented with the carrier. Alluring Candles will file a carrier claim on your behalf. We will refund or replace the product that is defective or broken in transit or issue a credit on a future order only.

 By purchasing our products, you agree that you are knowledgeable about the safe, appropriate storage and use of the products that you purchase.

All candles will be shipped in standard shipping boxes. All orders are shipped via USPS First Class Mail or Priority Mail depending on weight or UPS. Please allow 24 hours for processing. Some custom orders may take up to 7-10 business days. Shipping charges are calculated automatically through the USPS.

Orders will be shipped to the address provided during the check-out process.

We ship candles, diffusers and candle accessories.

We ship to the US and territories. We do not ship internationally.

Tracking information will be emailed to you when the item is shipped. You can always email rosalind.alluringcandles@gmail.com to inquire about shipping information.